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Frequently Asked Questions

What part of the US do you serve?

I am licensed here in Texas.  I offer in-person sessions for those living in the Austin, Texas area and offer virtual sessions for the rest of the state.

What do consultation calls look like?

During this time I like to know what you would like to work on, what your experience with therapy is and what questions you have for me.  We can discuss more about my approach to therapy and if you prefer more structured or free flowing sessions.  I offer FREE 20 minute consultation calls to everyone to make sure you find the best fit for you!

How do I prepare for my first session?

No need to prepare anything!  If you have specific goals you want to establish, cool.  Otherwise the first few sessions will be about getting to know one another and seeing which direction to start.

Is online therapy secure?

Yes, but only when conducted using an encrypted platform. We will be using Simple Practice, which is encrypted and secure.

Is therapy Confidential?

In general, the law protects the confidentiality of all communications between a client and a psychotherapist. Information is not disclosed without written permission. However, there are a few exceptions to this rule. Exceptions include:
Suspected child abuse or dependent adult or elder abuse. The therapist is required by law to report this to the appropriate authorities immediately.
If a client intends to harm himself or herself. The therapist will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, further measures may be taken without their permission in order to ensure their safety.

What insurance do you accept?  What happens if you are not in-network?

I am currently only in-network with Blue Cross and Blue Shield.  However, I am not in-network with their HMO plans.  I would recommend calling your plan and verifying I am in-network.

If I am not in-network with your insurance, I can provide a Superbill each month that you can submit to insurance for reimbursement.  I cannot guarantee reimbursement and recommend contacting your provider to see what their out of network options are.

What will my copay be?

Each insurance plan is different.  I recommend you call your insurance provider to get more information.

How do I cancel an appointment and what is your cancellation policy?

To cancel an appointment please contact me directly via email.  Appointments must be cancelled 48 hours in advance to avoid a late fee, otherwise you will be charged your full session rate.

What hours are you available?

Appointments vary day to day but are typically Mon-Fri 10a-4p.  Emails and phone calls are answered within 24-48 business hours.

What is a Good Faith Estimate?

Under the federal No Surprises Act, health care providers, including therapists, need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-877-696-6775.

FAQ: FAQ
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